Philhealth-12 holds ACA’s forum
HEALTH • 15:42 PM Fri Aug 3, 2018
522
By:
(Hanah G. Naanep, PRO III and Joy S. Lizada, SSIO)
Philhealth 12 regional vice president Dr. Miriam Grace G. Pamonag speaks during the forum. (Philhealth 12)
KORONADAL CITY --To strengthen
engagement and improve compliance to corporate policies and accreditation
requirement among Accredited Collecting Agents (ACAs) provide, Philhealth XII
conducted a forum with the theme Stronger Partnership in
the Midst of Challenges at Philhealth XII Training Room, 3/F CSA building, Zulueta Street corner Gensan Drive, Koronadal City.
Discussed during the forum are
the roles and responsibilities of partner ACAs in the implementation of
Philhealth No SPA No Payment Policy, the effect of non compliance to
employers’ remittance and report submission, accuracy and integrity of
Philhealth’s database and accessibility of data information at the point of
benefit availment.
The activity has likewise opened an avenue for the ACAs representatives
to raise and discuss the challenges, issues and concern they have encountered
in dispense of services to Philhealth members and stakeholders.
The panelists threshed out each issues and concerns that include lack
of viewing access to Philhealth database due to erroneous/invalid PIN and
other related errors, acceptance of premium payment from members with coverage
under Sponsored Program/ Indigent and fast turn-over of officers handling
Philhealth remittance that sometimes fail to update their successors with
Philhealth policies.
Ms. Lorelie Bonilla, Head, Collection Section shared that errors are
opportunities to learn, to grow, to better ourselves and improve our services.
It is not only applicable in our official function but also in our personal
lives. I hope we have learned something from this forum and improve our
services.
Philhealth is only an administrator of the National
Health Insurance Program. We are all public servants because we serve the same
public. It’s ours and it is for the Filipinos. We are co-owners of this health
insurance. If there is one legacy that we can leave to the next generation – it’s
the National Health Insurance Program (NHIP). I hope that we could hold hands
together in the implementation of this noble program with noble intention of
serving the entire Filipino people, Dr. Miriam
Grace G. Pamonag, regional vice president, said.
Said forum was attended by representatives from Banks, Bayad Centers
and Local Government Units accredited as collecting agents, Heads of the Local Health
Insurance Offices from Koronadal, Gen. Santos, Cotabato, Kidapawan and Isulan,
Sultan Kudarat.
Joy S. Lizada, Senior Social Insurance Officer, presented the updates
on collection and accreditation policies, salient points of the Department of
Finance Circular No. 1 s-2017 and the challenges, relevant issues and concerns
in the implementation of Corporate
policies.